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Percepção dos usuários sobre o cuidado prestado por equipes participantes do Programa Nacional de Melhoria do Acesso e da Qualidade da Atenção Básica no Brasil. / Percepção dos usuários sobre o cuidado prestado por equipes participantes do Programa Nacional de Melhoria do Acesso e da Qualidade da Atenção Básica no Brasil. / Service users' perception about healthcare provided by teams participating in the National Program for Primary Care Access and Quality Improvement in Brazil.

Abreu, Daisy Maria Xavier de; Araújo, Lucas Henrique Lobato de; Reis, Clarice Magalhães Rodrigues Dos; Lima, Ângela Maria de Lourdes Dayrell de; Santos, Alaneir de Fátima Dos; Jorge, Alzira Oliveira; Fonseca Sobrinho, Délcio; Machado, Antônio Thomaz Gonzaga da Matta.
Epidemiol Serv Saude; 27(3): e2017111, 2018 Sep 03.
Artigo em Português, Inglês | MEDLINE | ID: mdl-30183866

OBJECTIVE:

to analyze service users' perception of health care provided by the teams participating in the National Program for Primary Care Access and Quality Improvement (PMAQ-AB) in Brazil.

METHODS:

this was a cross-sectional study using data from interviews with users of services provided by PMAQ-AB teams in 2012. Multinomial logistic regression was used to analyze the association between perception level (very good/good, regular, poor/very poor) and variables of four primary care attributes: accessibility, integrality, longitudinality and care coordination.

RESULTS:

out of 65,391 users, 78.9% evaluated care as very good/good, 19.0% as regular and 2.1% as poor/very poor. Associations with care by the same physician (OR 3.21; 95% CI 2.68, 3.83) and physical examination at consultation (OR 3.08; 95% CI 2.50, 3.79) were the most prominent.

CONCLUSION:

the majority of users evaluated care positively, however there is perception of care problems within the recommended attributes.
Selo DaSilva